Managed IT Support companies provide affordable solutions to the complex technology needs and problems of business for a fixed monthly fee, often based on a per-device (per server, per computer) model and/or based on the complexity of the network. Security, work-flow needs, wireless accessibility, and employee remote access requirements are aspects that are taken into account when determining price.
Pricing should include remote support, 24/7/365 monitoring, account management, and onsite visits. (Some Managed IT Support providers charge extra for this, which is controversial. By definition, a Managed IT Support provider should be motivated to work proactively for the client.) Emergency after-hours and 24/7 support is usually priced separately, as some clients simply don’t need IT support outside of business hours. The tools, systems, and products used by Managed IT Support providers should be included with the monthly flat-rate pricing. IT projects are also priced separately, either by the hour, or for a flat-rate. It is wise to request a flat-rate as you don’t want to be stuck with a higher than expected invoice if the project takes more time.